Archive for the ‘Uncategorized’ Category

Going Exclusive with your Affiliate Advertiser

Tuesday, August 31st, 2010

Please, please, please tell me that you are not doing this. If the company you are working for is asking for an exclusive… they are scared you are going to leave because they don’t have best pricing. They want to limit your ability to shop… because they know you will find better.

It’s not like a relationship… in a relationship you ask for security because you want commitment to start a family… you want commitment so that you don’t catch an STD… or, maybe because you love them and they love you and that is a great way to show it!

Unless you are some perverse person- you are not going to start a family w/ your affiliate program, you certainly aren’t going to sleep with it (unless you find yourself with an attractive account manager at 4:00am at a conference in Vegas drunk as a skunk), and if you are in love with your affiliate program then you need a life.

Ever since I have been in this industry- even when I knew I had the best payouts by a long stretch I have always encouraged affiliates to continually test at least 5% of their traffic somewhere else. Why? If your affiliate program cares about you they would want you to have your eggs in a few baskets. What if their servers go down- who do you switch to on a dime? If someone acquires them and squeezes your margin you need an out… where do you turn? If they care about you they won’t lock you in to something that doesn’t make sense for you.

Look at it this way… let’s say Nike comes out with an awesome shoe. You freaking love it!! However, in order to get the shoe you have to promise to buy Nike’s for the rest of your life. Would you do it? Nike now has the power to get lazy, produce a terrible product- and you will be stuck with it. It creates inefficiencies in the marketplace- and the person getting the short end of the stick is you.

Just be careful- going exclusive gives the advertiser all the power, and allows laziness to creep in. You are at your best, and have the best opportunity if you can continually hold your program accountable. Have a great day!

The end of first generation insurance lead gen

Tuesday, August 17th, 2010

I don’t know about you- but I thought the apocalypse would be a lot different… I thought there would be balls of fire showering the earth- I thought stars in the sky would be exploding- I thought the world would spin on it’s axis 10 times faster… nope… nothing like that… the only byproduct is that online insurance will never be the same.

What a summer- and, my friends, the chaos is not over yet. It’s actually all very exciting and I hope that the result is a better consumer experience- and a better affiliate marketplace. Traditionally I write about universal topics that most in the industry can relate to. This time- I am going to focus on the industry that is near and dear to my heart- insurance. Why- because this summer has been freaking exciting.

So, now let’s do some gossip… NetQuote is the largest lead generator on the block… and they were rocking. Insureme was the second largest with a pure lead generator model. Insureme was acquired by BankRate who was acquired by Apax. Then, NetQuote was also acquired by BankRate… they wanted to grow and they wanted to grow fast!! Holy hundreds of millions of dollars changing hands Batman.

Concurrently- Insurance.com- en route $100MM annual revenues in 2008 made a series of strategic mistakes and started into a death spiral which came to a head this summer when they had to fire sale to QuinStreet and WhiteMountain. Not quite hundreds of millions of dollars- but not too shabby of a deal for a fire sale.

Aside from the obvious- that NQ and I.com were the two powerhouses in the Insurance vertical outside of carriers- these two companies primary revenues were made up by you Mr and Mrs affiliate. You hold a lot of power- and what you do makes others a lot of money! Make sure you are getting your share!!

Now, after these types of large acquisitions there is are some inevitable changes. For earn out purposes- margin goals tend to be high- and so sometimes payouts shrink… watch this carefully. Philosophy shifts are common- so reach out to your new account manager and make sure you understand where the new company stands. It’s a great time to refresh the relationship with your account manager- and see what is new- and what you can do to get fee increases, and drive more quality traffic. Personnel changes happen- so make sure you know who your account manager is and not a casualty of the exchange.

Anyhow, congratulations affiliates- for building up very strong companies that looked exceptionally lucrative in the purchaser’s eyes. You should commend yourself for a job well done. Hip Hip Huzzah.

Yahoo! and Microsoft have formed a search alliance

Friday, May 7th, 2010

Letter to Advertiser,

As we shared in February, Yahoo! and Microsoft have formed a search alliance that will enable you to reach more customers with less time and effort. With the convenience of one account, you can access up to 154 million searchers, and approximately 62% more search volume than on Yahoo! alone¹.

To take advantage of these benefits, all Yahoo! Search Marketing advertisers will transition to the Microsoft Advertising adCenter platform.

Transition Timing
Our priority is to make this transition as smooth as possible for you. Here’s how we’re planning to do that:

• Protect the holiday period - We know how important the holiday selling season is to many of our advertisers. That’s why our aim is to complete this transition in the U.S. and Canada before the start of the 2010 holiday season.

• Ensure a quality transition - If at any time we feel we cannot transition with quality while protecting the holiday period, we will defer the transition until after the holidays. Should this happen, we will keep you updated.

• Provide a window of time - To give you as much flexibility as possible, we plan to provide you with a several week window, beginning in late summer, within which to initiate and complete your transition.

Transition Experience
Over the last several months, we’ve been working very closely with Microsoft to design a high quality transition experience for you. Here’s an overview of what you can expect:

• Regular communication - This email kicks off a series of communications designed to help you learn about the transition. Upcoming communications will also help you get to know adCenter, the search advertising platform you’ll use to reach potential customers across the Yahoo! and Microsoft networks after the transition.

• Transition tools - To help guide you through the step-by-step process of moving your campaigns to adCenter, we’ll provide you with transition tools within your Yahoo! Search Marketing account.

Next Steps and Resources
For now, the two most important things you can do are to manage your Yahoo! Search Marketing campaigns as usual, and keep your eye out for transition-related communications. You have a number of resources available to help you stay on top of the information:

• YSM Blog - The Yahoo! Search Marketing blog will post regularly about the transition.

• Transition Center - The Yahoo! Transition Center includes articles, downloadable materials, and, coming soon, videos and tutorials about the transition and adCenter

• Emails - We’ll send you regular updates via email, so you won’t miss a thing.

• Survey - Next month, you may be asked to participate in a survey about the Yahoo! and Microsoft Search Alliance. Your feedback is important and we strongly encourage you to participate.

We are committed to making this transition as seamless and beneficial for you as possible. We appreciate your business, and look forward to bringing you the benefits of the Yahoo! and Microsoft Search Alliance.

Sincerely,

Your Partners at Yahoo!

Goin’ Back to Cali

Friday, April 16th, 2010

Hola All- I will be going to AdTech April 19-21 in San Francisco. If you are going to be there- and want to connect please let me know. Have a great day! Paul Moss

It’s time to Critically Think About Your Web Experience

Friday, April 9th, 2010

I screwed up… big time. But I am not the only one- a lot of us have screwed up. It’s not too late to change.

Who in this life wants to be controlled? No one… except the exceptionally weak. Not a normal characteristic for entrepreneurs or pioneers- which most of us are who are currently in the online business. So before we get too carried away- let’s all back up a bit and ensure we are going down the correct path.

As you know- I like analogies… so let’s get those out of the way. How many of you have borrowed money from your parents… only to realize it was a way to give them power to criticize, question, and manipulate you?

How many brides out there wanted a simple wedding (maybe because you couldn’t afford it)… and all of the sudden your Mom said she would be happy to buy a nice cake, pay for the flowers, your dress, the reception hall, the dinners…. and so on? Then you turn around and realize it isn’t your wedding anymore… it is completely customized to your Mother.

How many of you have accepted Venture Capital money? You had a wonderful idea for a company- it was going along just fine- not quite as big as you wanted it to be- so you accepted some money. All of the sudden you are powerless and subject to their whims and ways of doing business. Doesn’t feel good- does it.

I am not saying that these types of arrangements can’t work. But I would argue that it is often the exception and not the rule. You have to be careful about anything that gives someone else leverage. When you go into these arrangements- go in with your eyes wide open- and expect the worst- be happy if you get anything better. Sometimes these types of arrangements are a necessary evil… but at least you know what to expect.

Today’s subject is about Google Analytics, Gmail, Facebook, etc. All these things are great products- but at what price? Google Analytics places javascript on your page. Do you know what this leads to- potential security breeches that can totally hack your website, Google knowing everything about your customers, administrative web pages, passwords, servers, etc. Everything! Google has never been a fan of affiliates (just read some of my other blogs)- so why are they trying to help you? My guess is to learn as much as they can and then go after the traffic directly. There’s more money in something if you cut out the middleman.

You use Gmail? Google knows all of your friends, habits, and interests. And you think they don’t monitor these things? Bull shit! Why do you think that advertisement for Target shows up a day after you told your girlfriend you were going to go clothes shopping?

Facebook is another interesting one… how many billions of dollars is in worth now? Ummm… a ton. However, as soon as recently they weren’t even profitable… how can a company be worth billions if they are not profitable?!? Because there is information that can be manipulated and turn into sales down the road. Next time you go to facebook…. Find the logout button… not that easy- is it? Most websites allow you to logout on every page of their website. Not Facebook- you have got to go searching.

What happens when you don’t log out? They track all the websites you go to, all the activity on your computer, etc. You give them this power.

We all spend a lot of time online. And we think we are free thinkers and making our own decisions online. I am warning you- if we continue to use these products and give these companies the control- you will be a puppet… and the likes of Google, Facebook, GotoMeeting (asks for unrestricted access to your computer), etc will be driving your online experiences and making your decisions for you.

I am not a conspiracy theorist- this stuff is real. I’ll admit, I have screwed up because I have bought into some of these things… but at what cost?

Moss Affiliate March Madness

Tuesday, April 6th, 2010

With all eyes on Indianapolis, the championship game came down to a perennial powerhouse playing the role of villain against this year’s hometown “Cinderella” team. And after the dust settled and the confetti dropped, Duke emerged as the new national champion.

With the raising of Duke’s national championship trophy, it signaled the close of the first annual Moss Affiliate Marketing March Madness Bracket Challenge. With one of the most unpredictable tournaments in recent memory, while all the brackets faced adversity at some point in the tournament, the standings were not decided until the final game. The MAM team wants to congratulate:

1st Place - Patrick D. – 72 points
2nd Place - Daniela S. – 70 points and won tiebreaker
3rd Place - Dan W. – 70 points

The complete standings can be found below. We appreciate everyone who took time to complete a bracket and look forward to challenging you in future contests. If you have any ideas for future challenges, please contact your account managers.

Rank Team Name Score Correct Champion
1 Patrick D 72 35 Michigan St. (138)
2 Daniela S 70 36 Kansas (128)
2 Dan W 70 36 Kansas (0)
4 KJ W 68 41 Syracuse (162)
5 Allen B 65 36 Kansas (107)
6 Aric L 64 39 Kansas (137)
6 Top Ten 64 39 Kansas (0)
8 Susan W. 61 33 Kansas St. (146)
8 Wendy B 61 32 Syracuse (8)
10 Brandon R 59 35 Kansas (127)
11 Jack C 58 34 Kansas (136)
12 Adam T 54 36 Kentucky (140)
12 Jenn C 54 32 California (201)
14 Dave K 53 34 Syracuse (166)
14 Steve C 53 33 Texas A&M (145)
16 Patrick P 49 32 Syracuse (107)

The MAM Team New Year’s Resolutions

Thursday, January 14th, 2010

With the New Year come resolutions! Below are our resolutions for 2010, share yours with us too!

Brandon Roush - Account Manager
1. Make my own wine
2. Learn how to hit my driver
3. Spend more time reading

Kate Budd - VP Marketing
1. Have the will power to resist the cupcake, piece of chocolate or any other chocolate item in my vicinity calling my name while I am working (then hating myself when I cave in and eat it).
2. Accept technology for what it is and don’t let it get me so mad when it creates extra work (especially when it means my computer may be in danger of being thrown out the window or run over by my car thus costing me money).
3. Resolve to live in the moment (well, not when technology is totally pissing me off – that I need to get over!)

Jenn Cmich - Account Manager
1. Learn how to use my iphone for more then calls, emails and Facebook – get my money’s worth out of it, embrace it’s capabilities and start using some cool apps.
2. Remember to use all of my gift cards before the expire.

Paul Moss - CEO
1. I resolve to make all the active affiliates in our program millionaires within 5 years!

LeadsCon Golf Tournament Feb 22, 2010

Friday, January 8th, 2010

It’s that time of year again!! Can you believe it!?! I hope that everyone had a wonderful holiday season.

LeadsCon is approaching- so I thought I should start thinking about the annual golf tournament again. This year the venue will be http://www.royallinksgolfclub.com/ which we have negotiated a price of $129 per round. Format would be shotgun, 4-man best ball scramble.

We would hold the event the day before Leadscon (Monday, Feb 22nd around 12:30 in the afternoon). East and west coasters should be able to fly in Monday morning. Transportation to and from the conference hotel will be provided. After the tourney we will head to dinner at Texas De Brazil for any that were interested. Even if you can’t golf- feel free to join us for the incredible dinner!!!

Last year we had around 45 people- and had a blast. I think this year will be a few more- so please guarantee your spot soon- because there is limited space- and LeadsCon plans to advertise it this year. I will do my best to balance teams against handicaps and keep like executive levels on the same teams. If you have special requests on partnerships for business reasons- let me know I will work to make that happen.

1. Please let me know asap if you plan on attending (only golf/only dinner/ or both) First 72 for golf are in. Dinner is open to all RSVPs.
2. How many from your company to you intend to bring along and names and position
3. The approx handicap of every member of your group (terrible(+30)/ bad(+20)/ so-so(+15) /good(+5) /scratch(0) categories will work)
4. Any special requests for partnering (not guaranteed- but I will work to accommodate)
5. If you haven’t signed up for Leadscon yet- here is a link for $170 off the current pricing and $400 off what you would pay at the door:
https://www.regonline.com?eventID=768466&rTypeID=312445 *

Have a great day.
Paul Moss | Owner | Moss Affiliate Marketing

*Discount rate good on new registrations only. Credits or refunds cannot be issued on previous registrations. Discount rate good through February 6, 2010, prevailing rate applies after that. You can ONLY get this special price through the link you are providing and they cannot access it from the LeadsCon website.

Ahhh… Momentum- it’s a funny thing- ya know?

Friday, January 8th, 2010

Hi All!

Sorry for the break- I started a master’s program and all my writing has been applied to my course work… but that is no excuse. I resolve to keep up with blogging in 2010!

I hope that everyone had a great holiday season. Of course I mean with your families and friends… but it wouldn’t be terrible if you had great months of profit as well! ;)

Lately I have been getting a lot of requests to discuss starting an affiliate program, gaining and sustaining momentum, and people who have needed some motivation. If you need motivation- you might be in the wrong business- we are talking about an industry that is well into the billions only a few years in… and we’re not seeing any signs of slowing down! So, with that in mind- how do you get your piece of the pie?

You want to know the secret? It’s HARD WORK! That’s right- nothing that your great-grandfather didn’t tell you when you were knee high to a grass hopper. I have met thousands of affiliates over the years- and the fact of the matter is that there are a lot of wusses out there. They take a hit- or something doesn’t make them a million within weeks- and they bow out- or shift their focus to… ‘Oh Look a Deer’… where was I?

In all seriousness- I call these people the ADHD affiliates. And, quite frankly they are the ones I don’t want my team focusing their effort on. Unfortunately they require 90% of the work if you let them. You see we live in an instant gratification society and affiliates want to be instantly gratified.

It can work that way- but it is the exception and not the rule. Almost every affiliate that has been successful has taken at least 6 months to get any momentum whatsoever! However, the payoff long term is $50-$400K ‘paychecks’ each month. Successful affiliates traditionally take time to set up multiple marketing tests, finite tracking, and sometimes even take a loss in the beginning.

Then- once they start to make money the voraciously tweak, update, evolve and then bite, scratch, and claw to maintain their momentum. The result? Unlimited travel, mobile workplace, ample time with the family, cars, new friends, and most importantly- security that they can take care of themselves and their families for the rest of their life.

Everyone- there is no silver bullet. I wish there was- it would make my job easier. This business isn’t for the weak. It takes some serious flex- but comes with some serious rewards.

I told Jenn that my New Year’s Resolution was to turn all existing active affiliates who are making an effort into millionaires within 5 years. It doesn’t matter where in the process they are (just starting or 3 year veteran) we will get them there if they try.

Quit making excuses. The market is always going to be dynamic. The free ride is over- it’s time to buck up little camper- and time to start kicking ass… well- the kicking ass might start six month from now- but you get the point! :)

Lessons From Eastern Europe- We Could All Learn A Lot!

Wednesday, October 28th, 2009

So I had the distinct pleasure to visit Eastern Europe in early October. Having grown up in an American classroom- I have heard lots of stories about WWII, Hitler, Poland, Germany merged into one country and Czechoslovakia split into two countries as I grew. However, everything I knew was from the mouths of American teachers and textbooks. I have an insatiable curiosity to discover things for myself and not take things at face value.

I learned so much. I was able to talk to several East Germans who were alive during the Second World War. The East Germans are a proud people- and not ones to share too much emotion- but they told me of their hate for Nazi’s and of not being able to speak their mind. They spoke of neighbors being shot on the spot for having different ideals than the regime. I was able to go to an 80 year old man’s birthday party where they heartily sang songs (in German of course) of the freedoms in America. There was a song about marching – and sure enough several gentlemen got up and started marching to the beat. And, yes, the beer, wines, etc were flowing just as fervently as the music. These are a people who’s opinions and actions have been oppressed for almost their entire life- and they found their joy in the simplest of things like the company they kept, song, and drink.

Unfortunately for America and for them- I was the first American they had ever met. They were shocked I was familiar with a Russian folk dance. By the end of the night- despite the fact we didn’t speak the same language we were, and I quote, “best friends” and we had a mutual understanding and respect for each other.

On the drive to that party I saw the location General Patton met up with the Russians to combine efforts to eliminate they tyranny. So much history- and a history littered with chaos, abstract, destruction, genocide, and while there were some bad people there were a lot of really, really good ones.

I visited Dresden, Berlin, Poland, and several towns that had been destroyed in between. These towns are alive and well, and quite frankly- beautiful. In Dresden there is a well known church that was bombed to oblivion. And today it stands, rebuilt, as one of the most beautiful buildings I have ever seen in my entire life. In Berlin I went to a shopping area where I was aghast at the prices of the goods- yet the cash registers were ringing. While these area may have looked a lot different 65 years ago- they are alive and thriving today.

Over the course of the trip I tied this back to affiliate marketing several times. Affiliate marketing history has been littered with rogue behavior, frauders, market dynamic changes that have eliminated thousands of affiliates at a time, and while some bad people there were/are a lot of really, really good ones.

So, yeah affiliates- we have taken our lumps, our bruises, we have seen the worst of affiliate marketing. Now, it’s time for all the really, really good people in the industry to rise up and turn this industry into one that we can all be proud to be affiliated with.

I get calls every week for companies asking me how they get into this affiliate business; what does it entail; or my favorite- “I have been given a budget of $X to explore affiliate marketing- how should I spend it.”

What does this mean? Despite pressures from Google, despite a spotted past- we are relevant. Companies feel this is the wave of the future as a viable distribution channel. I had no doubt this would happen- as I stated a company built around affiliates- but I thought the stage would take years to get to. I remember less than a year ago- everyone who asked me what I do- I would have to go into great detail explaining exactly what it was. Now, I can say affiliate marketing and sometimes people have actually heard of it! These are little things- but huge steps for our business. Ladies and gentlemen- let the games begin and the cream rise to the top. There is nothing that can stop us now- but ourselves.

Treat the industry respect- and compete like hell- ethically. Recognize poor behavior and reach out to the reckless affiliate who is damaging our opportunity to make money.

You see- the money has come, and will continue to come in far greater droves than today. The key to recognizing greater revenue sooner is having a vast majority of exposure to the industry be positive. Those who are doing it right- keep it up and encourage others to do the same. Those who are doing it wrong- quit being jerks!